The move is complete and we are ready to go here at 833 Bethel Rd.
The online store opens back up tonight, Monday July 27th at 6:00 p.m.
The retail store opens to the public at 10:00 a.m. tomorrow, Tuesday, July 28th. We will be back to normal business hours and exceptional customer service. **Please know that Covid-19 "Safe Practices" will be in place and of course, in accord with the Governor's Mandate, masks will be required to enter the shop.
We should be back to filming regular YouTube episodes within the next week as well.
Thanks for your patience and support during this transition time. We think you will agree that it was worth the wait!!!
It's July 7th, 2020 and we have now entered our final week here at 813 Bethel
Rd. Moving containers have arrived and the shop is gradually being packed away
for the big move. The end of an era for sure, but an exciting beginning to a
new one as well.
We wanted to touch base here and let you know that we are going away for a
bit, but will be back soon and better than ever. Mad River Outfitters
2.0!!!
Here is the schedule of what is happening this week:
• The online store will shut down this Thursday, July 9th at 6:00 p.m. EST.
The website will still be there to browse, but you won't be able to buy
anything until we get the new location operational.
• All standard orders and curbside orders placed
before that time will be processed and shipped as normal.
• All curbside pick-ups must be picked up by
Saturday, July 11th as 5:00 p.m.
• Saturday will be our official "last day" of
business and we will not be available at all via phone or e-mail on a
"normal" basis until we re-open. It will simply take time to get the systems
in place in the new shop.
• If you have an emergency, or a problem with an
order, please send an e-mail. We will be checking as we can from home in the
evenings and will do our best to help in any way that we can.
We are anticipating that the new store, located at 833 Bethel Rd. in the
Olentangy Plaza will open it's doors to the public on Monday, July
27th.
We are anticipating that the online store will
re-open for orders on Sunday night, July 26th.
Stay tuned here, YouTube and Social Media for updates as we go.
7/25/20 UPDATE- We will be taking Monday to finalize the merchandising of the shop and for Orientation/Training for our employees. The online store will re-open at 6:00 p.m. on Monday night and we will open our doors to the public at 10:00 a.m. on Tuesday, July 28th.
If you have any questions or need to contact us, please do so before
Saturday, July 11th at 5:00 p.m.
We appreciate your patience and understanding here while we make this
transition. We look forward to getting back to Exceptional Customer Service
and can't wait for you all to experience Mad River Outfitters 2.0.
